Aptean Careers Off Campus Drive 2020 Hiring Freshers
About the Company: In a world of generic enterprise software, Aptean provides hyper-niche software solutions that drive for greater results.
In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to support your needs and unique industry challenges with tailored solutions that drive operational efficiency, are expertly supported, and enable new, innovative ideas.
Main Points Regarding Aptean Hiring:
Job Profile: Associate Customer Success Analyst
Degree Needed: BE/B.tech
Glassdoor Review: Aptean Glassdoor Review
Job Location: Bangalore
Experience Level: 0 – 1 Year
1. Experience in supporting products/applications based on Microsoft technologies like Windows, Active directory.
2. Code debugging skills (not writing the code, but just reading through the code and understanding the logic).
3. Good understanding of database as SQL (writing queries, running performance tools etc)
4. Excellent written and verbal communication
1. Provide technical assistance to customers on Aptean products via phone, email and/or remote access.
2. Perform advanced problem analysis and isolate problems of a complex level of difficulty.
3. Reproduce customer issues in the house.
4. Publish articles in our in-house knowledge base.
5. Able to learn a wide variety of technologies at a rapid pace
6. Document customer problem information, recommendations, and resolution in a clear and concise manner using an Incident tracking system.
7. Ensure adequate telephone ACD queue coverage
8. Communicate appropriately and provide regular updates to customers and management.
9. Achieve and maintain targeted KPA’s such as a number of cases closed or issues resolved, along with other established goals.
10. Along with the Technical Support Manager, set realistic personal training and product certification goals.
11. Leadership and Entrepreneurship (Excellence Orientation) Qualifications and Requirements Qualifications.
12. An excellent customer service attitude and the ability to interact with customers in a professional manner are required.
13. Must have the ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance
14. Strong written and verbal communication skills
16. Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner.
17. Can-do attitude with a strong will to lead by example.
18. Ability to follow directions and be self-motivated.
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