Cognizant Freshers Recruitment 2020 Mega Off Campus Drive Hiring Freshers As Process Executive of Any Degree Graduates

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Cognizant Freshers Recruitment 2020 Mega Off Campus Drive Hiring Freshers As Process Executive of Any Degree Graduates

About Company:-Cognizant is an American multinational corporation that provides IT services, including digital, technology, consulting, and operations services. It is headquartered in Teaneck, New Jersey, United States. Cognizant is part of the NASDAQ-100 and trades under CTSH. Now cognizant hiring any graduate freshers.

Main Points Regarding Drive:-

Designation: Process Executive

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Degree Required: B.E/B.Tech/B.Sc/BCA/B.Com/BBA

Passout Year: 2018/2019/2020/2021

Package: Best In Industry

Drive Location: Hyderabad

Qualification:-

 • Bachelor’s degree or equivalent experience (should have completed at least 2 years).

Responsibility:

•  Connect with the customer through various channels, including chat support.
• Effectively communicate information on products/services and/or trouble shoot issues within the specified time frames as agreed upon with the client, in a manner that is understandable by the end user/ customer.
 • Create, verify and upload stock keeping units into the ERP.
• Project / Process.
• Meet process SLAs / metrics – productivity and quality targets within the established timelines.
• Ensure process guidelines are followed and met as documented.
• Adhere to security practices set by organization.
• Coordinates with vendors assigned to resolve Events.
• Manage the lifecycle of Events & communicate with Clients regarding the Events, regardless of whether the actions in response to such Events are performed by the applicable Process owner(s) of the IT Service Desk or other Processes.
• VSG supports coordination of vendor dispatch for IT related equipment failures.
• Raise work orders to the appropriate issues identified and assign them to the technicians to go to the store and get them rectified.
• Work on low priority work orders received through eforms.
• Process predefined number of transactions as assigned and respond to data requests.
• Raise process related issues / concerns on time with process and team leads.
• Take responsibility to provide information accurately and also research and revert on information related to tracking of orders, shipping rates issues, delivery issues, liaison with the delivery partners on specific orders that needs clarifications.
• Receive content for Stock keeping unit build from the Content writing team in the form of standard Template.
• Build the Stock keeping unit in Product data base (PDB) manager based on the information provided in the standard template.
• Record data relating to production statistics, enduser related notes, etc as appropriate.
• Record / Logging relevant details regarding Events in Customer’s servicemanagement tool and, as applicable, assigning categorization and prioritization codes.
• Document & Track each transaction in the CRM/ Application as per the process guidelines.
• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.

• Process predefined number of transactions as assigned and respond to data requests.

• Raise process related issues / concerns on time with process and team leads.

• Ensure error free documentation of incident tickets / work orders.

• Collects information from the applicable Process owner(s) regarding resolution status and other activities that may impact or have already impacted Clients.
• Provide updates and submit reports related to own area of work through email / chat / data validation &analysis.
• Ensure 100% Customer Satisfaction Score & FCR (First Call Resolution).
• Make initial assessments of Events to determine whether they can be answered or resolved by the applicable Process owner(s) of the IT Service Desk & transfer responsibility for resolution to the respective Process owner(s) of other Processes for the remainder.

Provides the ability for Clients to:

• a Submit Events, including complaints regarding the quality of IT services (eg, nonfunctioning hardware, system access needs, other issues with hardware or software) and other inquiries regarding hardware, software and IT services.
• and.
• b Submit orders for items within either the Service Catalog (eg, IMACs) or other applicable mechanisms.
• • Support ‘break fixes’ for stores.
• • Covers lighting, locks, electricity, plumbing, scale and HVAC.

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