Dell Walk In Drive 2020 Hiring Freshers Of B.E/B.Tech
About Company:-Dell Inc., which operates under the brand name Dell, is an American multinational computer technology company that develops, sells, repairs, and supports computers and related products and services.
Job Profile: Technical Support Technician
Exp required : 0-1 Year
Degree Needed: Any Degree
Job Location: Gurgaon
- Responsible for providing telephone support for customers on the operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for Out of warranty and In warranty solution sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
- 0 to 4 years of relevant work experience required.
- Undergrad with 1 year of International Call Center Voice experience.
- M Techs are not eligible.
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
Interested candidates can attend this Dell Walk-In Drive 2020 Hiring Freshers at below venue-
Interview Date: 10th & 11th Feb
Timings : 12:00pm to 3:00pm
Interview Venue: Dell International Services, Vipul Tech Square, Sector – 43, Near Sector 42-43 rapid metro station, Gurgaon – 122002