Vodafone off campus Recruitment 2020
Vodafone careers: Hiring fresher as an executive PAN India. for Vodafone off campus|latest off campus 2020 |freshers Job |Any graduate Job |BE, B.tech Jobs, visits our portal regularly and achieve the job.
Vodafone off campus Recruitment 2020 Details:
company Name: Vodafone
Website: Vodafone careers
Job Role: Executive
Experience: 0-4 Years
Education: Any Graduate
Job Location: Across India
- The Customer Care Advisor is the first point of contact for customers (via telephone, email, and self-serve), who are required to provide customer service solutions to callers in an efficient and professional manner, in line with Vodafone�s customer experience standards.
- The Customer Care Advisor has a good knowledge of Vodafone�s latest products and offerings, price plans, and associated technologies, systems, and processes. And performs specific tasks related to delivering excellent customer service and sales through outbound/inbound communication and in line with standard customer care processes.
- Typically reports to the Customer Care Team Leader.
* Handles customer requests/issues/questions in a professional manner and strives to deliver a first-time resolution service;
* Meets defined KPIs including NPS and sales;
* Processes transactional activities in line with Vodafone standards, policies and processes;
* Provides accurate and timely information by fully investigating all customer inquiries, using all available equipment and applications to ensure that incidents and problems are resolved efficiently and within SLAs;
* Exchanges information effectively, to direct customer requests/issues/questions/complaints to the relevant teams for action (eg to activate services, solve claims and complaints, apply discounts) ;
* Uses time proactively and efficiently to deliver on service targets;
* Provides feedback and suggestions to develop and improve customer experience in respect of call trends/drivers;
* Good understanding of Vodafone products, services, systems, policies, and processes in order to effectively deal with a variety of questions and customer transactions;
* Effectively interacts with stakeholders where necessary, to assist with efficient query/complaint resolution;
* Acts as an advocate of Vodafone, protecting the reputation by following Vodafone�s Brand Tone of Voice;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas;
- Digital Advocacy
- Customer Journey Knowledge
- Building Rapport
- Expert Advice
- Expert Communication
How To Apply Vodafone off campus Recruitment 2020:
Vodafone off campus Recruitment 2020 hiring fresher as an executive across India. Interested candidate can apply through the link.
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