About Company:–Groupon is an American global e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services in 15 countries. Based in Chicago, Groupon was launched there in November 2008, launching soon after in Boston, New York City and Toronto.
Job Title: Customer Support Representative.
Degree:- Any Graduate
Process: Non-Voice (Email & Chat)
Experience: Freshers / 0 – 3 years (Candidates who are waiting for the results can also apply)
Expected set of responsibilities:
The Customer Service Rep Team assumes a fundamental job in straightforwardly affecting the notoriety of Groupon by giving coordinated help to our supporters through email and talk to address any inquiries or worries with their Groupon experience.
People who flourish in our CS group are web shrewd and have high degrees of compassion, and cleverness.
We’re searching for splendid, English talking/perusing/composing client care experts to join our fresh out of the box new office in Bangalore. In case you’re snappy on your place of contact to deal with and resolve client grievances.
- Resolve client issues in a convenient and steady way
- Oversee time and efficiency to meet every day individual and group ticket targets
- Remain current with information on inner ticketing framework, client entries,
- back-office databases, Groupon recovery methods, and particulars around
- various sorts of trader highlights
- Distinguish and raise issues properly.
- Make keen and precise messages or modify arranged reactions to client messages and talk Research data and investigate issues utilizing accessible assets.
Required Candidate profile
- Past expert involvement with a client assistance limit, ideally in a high volume, value-based condition Strong composed and verbal relational abilities
- Gifted and expressive recorded as a hard copy.
- Solid correspondence and relational abilities.
- Solace in a PC based job for as long as 8 hours every day
- Capacity to work in any move dependent on business needs.
- Least Experience: Freshers/0 – 3 Years Experience
Significant and To be Noted :
- Correspondence: Excellent Verbal and Written Communication is required
- Work Timings: Night move – dominatingly and Weekly 2 days off
- Transportation: Cab Provided Pick and Drop (30 KMS Radius)
- Clothing standard: Casuals
- Work Envy: Flexible and Friendly
- Work Location: Chennai DLF IT Park, Ramapuram
Essential Requirement: Graduation must be finished and should convey all the important archives
If it’s not too much trouble convey your unique ID evidence (PAN card, Driving License or Aadhar Card) alongside your unique Educational and Employment archives
Intrigued competitors can go to this Media.Net Software Walk-in Drive 2020 Hiring at underneath scene on referenced dates-
Stroll In Date and Timing: Feb seventeenth | 8.00 AM to 10.00 AM (Do not stroll in during ends of the week (Sat and Sun)/distinctive date which was not referenced)
Walkin In Address: Groupon, Chennai DLF IT Park, Ramapuram